1. Eligibility for Returns and Exchanges:
   - We accept returns and exchanges for eligible products within a specified timeframe from the date of purchase.
   - To be eligible, the item must be unused, in its original condition, and accompanied by the original packaging, tags, and proof of purchase.

2. Return and Exchange Period:
   - Please refer to our website or contact our customer support team for the specific return and exchange period applicable to your purchase.
   - Returns and exchanges requested outside the designated period may not be accepted.

3. Return and Exchange Process:
   - To initiate a return or exchange, please contact our customer support team or follow the instructions provided on our website.
   - We may require you to provide relevant details, such as order number, product information, and reason for return/exchange.

4. Return and Exchange Shipping:
   - The customer is responsible for the shipping costs associated with returning or exchanging the item, unless it is due to a mistake on our part or a defective product.
   - We recommend using a trackable shipping method and obtaining a proof of shipment for your records.

5. Refunds and Store Credits:
   - For eligible returns, we offer refunds to the original payment method used during the purchase or store credits, as per your preference.
   - Refunds are typically processed within a specified timeframe, but the exact processing time may vary depending on your bank or payment provider.

6. Exclusions:
   - Certain products may be non-returnable or non-exchangeable due to hygiene, safety, or other reasons.
   - This may include items such as intimate apparel, perishable goods, customized/personalized items, and digital/downloadable products.

7. Damaged or Defective Items:
   - If you receive a damaged or defective item, please notify us immediately.
   - We may request photographic evidence or further information to assess the issue and provide an appropriate resolution, such as a replacement or refund.

8. Return and Exchange Conditions:
   - Returned items must be in their original condition, unused, and with all original packaging and tags intact.
   - We reserve the right to refuse returns or exchanges if the item does not meet the specified conditions or if it is deemed ineligible.

9. Non-Transferable:
   - Returns and exchanges are typically only applicable to the original purchaser and may not be transferable to another individual.